the correctness of the final price of the product and its availability are confirmed and in the event that the availability or the delivery time differs from that indicated, the Company informs the Customer accordingly. The order is considered binding and the sale is considered to have been established and creates claims between the Customer and the Company, only with the sending and receiving of the electronic message with the indication "The order has been sent" or "The order is ready for collection". The status of the order is constantly updated, but also when changes occur during its management and the Customer is obliged to check the status of his order and to immediately inform the Company in writing of any error in his order, otherwise the details mentioned in the Registration Confirmation of of his order, will be applied to the sales contract. The Customer has the possibility to be informed about the progress of the order by the Company either by telephone or by sending an e-mail to the addressk.mouzos@gmail.com. In the context of good faith, the Company is not obliged to accept an order and conclude a sale of products, which due to a mechanical or typographical error appear in the online store with an incorrect price, either lower or higher than their normal applicable price. Since the error concerns only part of the products of the order, the order is valid and executed normally for the remaining products, unless the Customer declares that he does not wish to partially execute his order, in which case the Company must cancel the entire order. Product Availability The Customer is informed about the products and their availability, through indications in the online store or by contacting the online store. The Company reserves the right not to accept a particular order and therefore not to complete the sale, if the products are not available at the time of the order. In case the lack of availability concerns part of the products of the order, the remaining part of the order is executed normally, unless the Customer declares that he does not wish for the partial execution of the order, in which case the Company must cancel the entire order. Any payments are returned to the Customer without delay, in the same way the Customer chose to pay for their order or in any way agreed with the Customer. In the event that a product is not immediately available after the final registration of the order, the Company informs the Customer of its possible delivery time. If the time is not satisfactory to the Customer, the order is canceled and any payments are returned to the Customer without delay, in the same way that the Customer chose to pay for his order or in any way agreed with the Customer. Order delivery Pick up from a physical store of the Company - no shipping costs: If the Customer, when submitting his order, chooses collection from a physical store of the Company, he will not be charged shipping costs and will receive an electronic notification of the time of collection from the specific store of the Company Business (Germanou Street 6, Kalamata or Aristomenouis 45, Kalamata). The Customer is obliged to receive his order within five calendar days at the latest, from receiving the relevant notification for receipt, unless otherwise agreed by email. If the Customer does not receive the products, the Company has the right to cancel the order or withdraw from the sale and has no responsibility for this. An extension of the deadline is acceptable, only for reasons of force majeure and if the Company has been notified in writing in due time. The Company reserves the right not to accept an order from a Customer who, for any reason, repeatedly does not come to pick it up. To receive the order, the Customer must show the confirmation of the order (order number), the notice of receipt and an official identification document (police ID, passport, etc.). The delivery can also be made to a third party authorized for this purpose by the Customer, with a special authorization from the Customer. The Customer or the authorized third party upon receipt must check the products he receives, as with his signature he confirms that he has received them properly and upon receipt the risk passes to the Customer. Shipping to the place chosen by the Customer: If the Customer, when submitting his order, chooses to send the products to a place of his choice, the products are delivered to a cooperating transport company (courier) and the Customer will receive an electronic notification that the product is ready to ship. The Customer will be informed by the transport company about the delivery time. The shipping costs are borne by the Customer and are calculated based on his order when it is submitted, through a special link, entering the Prefecture and the ZIP code. of the region of his choice. Any incorrect entry of shipping details by the Customer, which results in an incorrect calculation of the shipping costs, is not borne by the Company, but by the Customer. To receive the order, the Customer must present the order confirmation (order number), the notification for the shipment and an official identification document (police ID, passport, etc.) to the employee of the cooperating carrier. The delivery can also be made to a third party authorized for this purpose by the Customer. The Customer or the authorized third party upon receipt must check the products he receives, as with his signature he confirms that he received them properly and upon receipt the risk passes to the Customer. If the Customer does not receive the products after receiving the shipping notification and despite the carrier's notification, the Company reserves the right to either cancel the order or withdraw from the sale. The Company reserves the right not to accept an order from a Customer who, for any reason, has repeatedly not received another order in the past. When the place of shipment is not covered by the network of the cooperating transport Company or the Customer wishes to transport the products with his own means and expenses, the Customer informs the Company in writing, indicating the means of transport of his choice (transport Company, agency etc.) and the Company undertakes to ship the products in the manner indicated by the Customer, who in this case shall only bear the cost of shipping the products to the agency or transport Company or the means of the Customer's choice, which shall be paid to the Company before sending his order. In these cases, the risk from the sale passes to the buyer at the time of delivery of the sold products to the carrier. Delivery Time The delivery time of the products is specified in the order depending on the availability of the products and their place of dispatch, which is confirmed by the acceptance of the order by the Company. In any case, the Company must deliver the products no later than thirty (30) days from the time of the sale, otherwise and if there is no written agreement to extend the time (e-mail), the Customer is entitled to unilaterally cancel of the order with a written statement by e-mail tok.mouzos@gmail.com. If the order is canceled and thus the sales contract is terminated, the Company must return, without delay, all the money paid by the Customer, in full. For bulk or special orders or orders tailored to the Customer's requirements, the delivery time of thirty (30) days does not apply and the delivery time is agreed on a case-by-case basis with the Customer in writing (e-mail).

Right of Withdrawal

According to Law 2251/1994 as amended and in force, the Customer has the right to return the products he bought from the online store, as long as they are products that are not exempt from the right of withdrawal, free of charge, without being obliged to announce the reason for which he wishes their return, within fourteen (14) calendar days of their receipt. The Customer can deliver these products directly to the Company's headquarters or send them at his own expense to the Company's headquarters. In any case, before returning the products, the Customer can contact the Company, either by phone or by sending an electronic message.

The Customer must return the products intended for return, with their official proof of purchase, in the same condition in which they were received, without the products having been unsealed or their packaging tampered with or having been used. A condition also for the return is that the conditions of their preservation have been observed. The return is accepted only if the Customer has previously paid any amount incurred by the Company for sending the products to the Customer, as well as the shipping costs for their return.

Exceptions to the Right of Withdrawal

From the Customer's right of withdrawal provided for in the above paragraph, those products purchased from the online store are excluded and:

1. They have been unsealed or used after delivery.

2. In the cases where the price of the products has been paid at a physical store of the Company and in addition, the products have been received from the physical store of the Company, as the sale is not considered to have been made remotely.

Liability for Defects-Returns

Regardless of the Customer's right of withdrawal, the Company is liable under the provisions of the Civil Code, when the product purchased by the Customer does not meet the contract and in particular when it has a real defect or does not have the agreed properties.

In the event of the Company's liability for a real defect or for a lack of the agreed quality of the product, the Customer is entitled at his option: a) to demand, at no cost to him, the correction or replacement of the product with another one, unless such an action is impossible or requires disproportionate costs, b) request a price reduction, or c) withdraw from the sales contract, unless it is an immaterial factual defect. If the Customer chooses to repair or replace the product, the Company must repair or replace it within a reasonable time. The Company will replace the products purchased by the Customer, in all cases in which, through proven fault of the Company, they were delivered to the Customer other or substantially different from those ordered.

Force majeure

The Company reserves the right and is not responsible under any circumstances for any temporary or permanent inability to provide services and for delays in the acceptance and execution of orders and delivery of the ordered products, for reasons that cannot be attributed to its fault, such as for example in cases of force majeure ( strikes, earthquakes, fires, bad weather conditions, etc.) or unforeseeable objectively judged situations or events, such as malfunctions of cooperating courier companies, accidental deterioration or destruction of products before delivery to the user and after they are given for shipment, illegal interventions by the contracting party or a third party , malfunction of the online payment processing provider (bank) or the hosting service provider (host provider) or the Internet service provider (ISP) or the access service provider (access provider) or the user's terminal equipment, incorrect provision of information from part of the year in and generally for any incident that prevents the smooth fulfillment of its contractual obligations. The company's responsibility is limited to its obligations under the contract with the consumer and it will make every effort to meet them within a reasonable period of time.

Network Availability & Security The Company makes every possible effort for the good operation of its network. Nevertheless, the Company cannot guarantee that there will be no interruptions or errors. In any case, the Company bears no responsibility in the event that users cannot connect to the website. The Company is not responsible for the security policy of other websites or the way they manage their online visitors.

Confidentiality Statement

The Company treats the User's correspondence with the online store as confidential and does not transmit its content except to the directly interested recipient and in the cases provided for by law if this is requested or in the event that the content of the message is considered to affect the Company. Such action is necessary to a) protect the rights and property of the Company, b) protect the website from misuse or unauthorized use, and c) protect the personal safety of users or the consumer public. In the event that the User provides a false email address or attempts to impersonate someone else when submitting information, all information will be part of any investigation.

Invalidities

Any invalidity of any of the present Terms does not result in the invalidity of the rest.

Applicable law

These terms and conditions are governed by the provisions of Greek Law, the Directives and Regulations of European Law and the relevant International provisions. Contracts through the online store are governed by European and Greek Law, in particular by legislation regulating issues related to electronic commerce, distance sales and consumer protection. The website has been created and is controlled by Greek legislation, which will guide its use and interpretation.
The protection of the Distance Contracts Act, as well as these terms, apply to transactions only with natural persons, who transact for reasons that do not fall within their professional activity.

The non-exercise by the Company of these terms and rights does not imply a waiver of these rights.
All  notifications must be made in writing.
The present conditions take the place of information of condition 3b of Law 2251/1994.

Dispute Resolution

In the event that any dispute arises from the transaction between us and if, after your relevant request, we do not manage to reach a common agreement between us, we undertake to follow the out-of-court resolution of the dispute. You can contact the following Alternative Dispute Resolution Bodies (ADRs). The AED bodies listed on the AED platform have been certified based on the stipulated conditions and quality requirements of the European Directive and have been registered in the Special Register of AED Bodies.

In Greece, the certified ADR bodies are: The Independent Authority "Consumer Advocate", with competence in all commercial sectors, The Mediator of Banking-Investment Services with competence in the commercial sector of financial services, and ADR POINT IKE - Alternative Dispute Resolution Center with competence in all commercial branches with the exception of the categories expressly mentioned in no. 2 par. 2 of the KYA. European Institute for Conflict Resolution (E.I.E.S.) with competence in all commercial sectors with the exception of the categories expressly mentioned in no. 2 par. 2 of the CPA. If, despite this, no solution is reached, the courts of Athens are designated as competent to resolve any dispute. The Code of Consumer Ethics for E-Commerce as formulated on the basis of the Ministerial Decision of the Minister of Economy and Development in the Gazette of the Government of the Hellenic Republic (22/03/2017, Sheet No. 969), is published from this website and you can read it from HERE

Business data

Full name – Konstantinos G. Mouzos

DOU - Kalamatas

VAT number - 

Headquarters - Kalamata

LOAD Number -